Privacy Policy

This Privacy Notice is designed to help you understand everything you need to know about our data gathering and processing operations, and what your legal rights are.

Primary Care Dietitians Ltd takes its responsibility for protecting your data very seriously – If there’s anything in this policy you don’t understand or if you want to ask any questions, please feel free to contact us.

This privacy notice covers our activities as a Data Controller for data associated with our staff and ourcustomers and also as a Data Processor for the data associated with the patients / clients of our customers.

Who are we?
‍We are Primary Care Dietitians Ltd, a Private limited Company registered in England and Wales at 12A Beechroyd,Pudsey, Leeds LS28 8BH company registration number 14127082. In this document Primary Care Dietitians Ltd will sometimes be referred to as “we”.

What kind of personal data might we collect?
Primary Care Dietitians Ltd only collects personal data when we require it for us to deliver our legitimate business services. The kinds of personal data we may collect are:

What other personal data might we process?
In the course of providing our services to our customers in the NHS our staff work within the customer’s premises, utilising and creating records within their IT systems. We may occasionally need to provide technical support to fix any issues or problems with the software that we install on their systems and this may occasionally involve the processing of patient data if it is showing on a screen where there is an issue. Our trained technicians are supervised at all times by NHS staff and know how important it is that patient confidentiality be respected. It is the responsibility of our customers to ensure that their own Privacy Notices describe the processing that we undertake on their behalf.

Why do we collect and process personal data?
We collect personal data about our staff and others that do work on our behalf for management purposes, i.e. to run our business. We collect personal data about our customers and prospective customers so that we can maintain a professional relationship with them. Limited personal data will also be collected on those who visit our website so that we can tailor and improve our services. Some patient data may be seen by our staff who provide technical support to our customers. We also anonymise data for statistical and analytical purposes – this makes it safe to use as individuals cannot be identified and as such it is outside of the remit of Data Protection legislation. We only collect personal data when it is necessary to deliver these goals and as these are legitimate business interests,we have a clear legal basis for doing so. Data Protection legislation restricts us from using personal data for other purposes but permits us to process personal data in support of our ‘legitimate interests’. The legislation places further restrictions on what it terms ‘special category’ data which includes people’s health data and we ensure that when we process this type of data it is only for the types of medical purposes that the legislation permits.

Who might we share your information with?
We may be required to share personal data to comply with our various legal obligations and to assist with law enforcement, e.g. fraud and serious crime. In the event that we sell or reorganise our business we may transfer the personal data that we hold to a newprovider but we will ensure that your interests are protected if we do so.We currently utilise Microsoft One Drive to store data securely, and Google Analytics to better understand how people are using our services and website.This data is held in the UK.

How long will we keep your data for?
‍We will keep your personal data only for as long as required in order to achieve the purposes for which it was gathered.

Your Rights,Our Responsibility
Data Protection law provides you with a number of Rights which we will endeavour to support.
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Right of Access
If you would like to know what personal data we hold about you and to obtain a copy of that data please contact us in writing with your request. We may have to seek confirmation of your identity to ensure a request is genuine.
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Right to Rectification
This one is fairly straight forward; if you notice that the data, we have about you is inaccurate or incomplete, you may request we rectify the mistake. We will make every effort to respond to requests of this type immediately.

The Right to Objection
The right to object is a basic freedomall democracies enjoy. If you wish to object to the way we use, or my use, your personal data you may do so freely and we will do our best to comply where we are not constrained by our legal obligations.

The Right to Portability
This is a legal right afforded to you that states we must pass on all of the details you have provided to us in a machine-readable format, either to your or to another provider of your choosing.

The Right to Complain
We will always try to maintain the highest standards and encourage the confidence our customers have in us as an organisation. In order that we can achieve this we do request that any complaints be first brought to our attention so we can properly investigate matters; if however you would like to complain about Primary Care Dietitians Ltd to a supervisory authority you may do so by contacting the Information Commissioners Office on 0303 123 1113,or anyone of the other reporting methods listed on their website - https://ico.org.uk/concerns.

Our contact details
If you wish to get in touch with Primary Care Dietitians Ltd please do so with any of the following contact details: Primary Care Dietitians Ltd, 12A Beechroyd, Pudsey,Leeds LS28 8BH.